In this policy, the words “we”, “our” and “us” refer to Painless Solution and the privacy mechanism described identifies personally identifiable or personal information that may be collected, how such information will be used, and the choices you have regarding our use of that information.

In addition to the terms and conditions set out in the User Agreement on this website, we are committed to protecting your privacy. Agents of Pain Base Pharmacy who are knowledgeable about the need to know will only use information provided by you or a health care professional authorised by you. We continually review our systems and data to safeguard your personal and health information. We will investigate any complaint or such action with a view to criminal prosecution and / or bringing civil proceedings to recover damages against those responsible. Any user who does not agree with the same must leave the website immediately. If you do not agree with the policy and still continue to access the website and provide your personal information, the Painless Solution shall not be liable hereunder.

Applicability: This Privacy Policy applies to all users who access the Site and therefore must read and understand the Privacy Policy before submitting any personal information. If you have inadvertently submitted this information to The Painless Solution prior to reading the Privacy Policy contained herein and you do not agree with the manner in which this information is collected, stored or used, you may access, change and delete any information stored about you by writing to us. The Painless Solution stores user personal information, and any user has the right to request that The Painless Solution delete and destroy any such information (but not other users).

Some users are entitled to access the website, place orders and avail services on the valid prescription available with the Painless Solution as a guest and without creating an account on the website or providing any personal information, the Painless Solution does not assume any responsibility or validation of the information provided by the guest unless otherwise required by law, regulation or order of the competent authority. To access all features and benefits of our website, a user must first create an account on our website. To create an account, a user must provide the personal information required under the login / registration form. Other information requested on the registration page, including the ability to receive promotional offers from The Painless Solution, is optional. The Painless Solution may include other optional information requests from the user in the future to help The Painless Solution customise the website to provide personalised information to the user. The Painless Solution will not share, rent or sell personally identifiable information to third parties other than as set forth in this Privacy Policy without the consent of the user. The Painless Solution may keep records of telephone calls received and process enquiries, orders, feedback or other purposes in order to provide services effectively and efficiently.

Personal data is the information that identifies the user, name, identification number email address, age, telephone number, password, health record (including doctor’s name) or financial account information provided to Painless Solution at the time of registration at any time thereafter.

This Privacy Policy applies to websites and services owned and operated by The Painless Solution. The Painless Solution does not exercise any control over the websites that appear as search results or links on its services. Third party websites may place their own cookies or other files on the user’s computer, collect data or solicit personal information from users for which The Painless Solution is not responsible or liable. Accordingly, Painless Solution makes no representations regarding the privacy practices or policies of such third parties or the terms of use of such websites, nor does Painless Solution guarantee the accuracy, completeness or quality of the information, data, text, software, sounds , photographs, graphics, video, messages or other materials available on such websites. Inclusion or exclusion does not imply endorsement of the Painless Solution website, the website provider or the information on the website. The Painless Solution recommends that the user read the privacy policy of this website.

The Painless Solution has taken all reasonable precautions to keep personal data confidential with the industry standards it has implemented to protect against unauthorised access, improper use or disclosure, alteration and unlawful destruction or accidental loss of the personal data.

Use of your personal information: While you are using our services, we give you or your authorised representative access to your personal information. If this information is incorrect, you can ask us to change or delete it. The Painless Solution will take all reasonable steps to ensure that the information is changed and used to provide services to you, and otherwise in accordance with the law. When processing or deleting personal information, we may ask you to verify your identity before we can process your request. The Painless Solution may, at its option, refuse any unlawful request that requires unreasonable technical effort. We do not represent that we will delete all residual copies and archives created by third parties without our knowledge and consent.

Exceptions. Your personal information may be disclosed to third parties who have a need or authority to receive such information if we believe in good faith that access, use, preservation or disclosure of the information is reasonably necessary to (i) respond to any agency required to receive such information under law (ii) comply with any order of a court (iii) detect, prevent or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of Painless Solution, our users or the public as required or permitted by law.

You agree to provide us with your personal data if you wish to use the services offered on the website and this will be used to identify yourself. The Pharmacist may inform you by email, telephone or letter / courier of certain personal data (such as full legal name, address, name of your doctor, goods consumed etc.) and other required information at the time. In the event that the Painless Solution uses the personal information and conducts an analysis or understanding of the trends of your personal information and lifestyle by a certified employee, you authorise us to share it with your doctor for a limited purpose of his or her understanding and validation, however the Painless Solution does so You exclusively own such data and records unless you decide to purchase them to the Painless Solution for a fee.

The Painless Solution does not make unsolicited phone calls or otherwise market products or services, except in relation to the purpose for which the information was provided or to obtain feedback or address the complaints. Users must not disclose their personal information to any third party not authorised by The Painless Solution and verify the identity of that person requesting information. The Painless Solution will communicate with Users through emails and messages on the Site or otherwise through the Service, including text and other forms of messaging. Users may change their email and contact preferences at any time by logging into their account or by accessing customer support or the mode available from time to time.

The Painless Solution can, if you wish, send you direct mailings at the address you have provided. You have the option to opt out of these direct mailers via links located at the bottom of each mailer. We respect your privacy and to the extent that you do not receive such mailers, we will take all steps to remove you from the list. If you prove a breach of our terms and policies, please write to us or call our call centre and report the incident.

All information provided to Schmerzerose Pharmacy by a user directly or through our authorised representative, including sensitive personal information, is true, accurate and voluntary. The user has the right to withdraw information at any time in accordance with the terms of this Privacy Policy and the Terms of Use by writing to us.

Painless Solution may need to use personal data unrelated to any person or identity for purposes of research, statistical analysis and business intelligence, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregate or non-personally identifiable form to third parties and affiliates.

All Painless Solution employees and data processors who have access to and are associated with sensitive personal data or information are required to maintain the confidentiality of each user’s sensitive personal data and information.

The Painless Solution may also disclose or transfer a user’s personal and other information provided by a user to a third party as part of the restructuring or sale of the assets of a Painless Solution entity or business. Any third party to whom Painless Solution transfers or sells its assets will have the right to continue to use the personal and other information a user provides to us.

To the extent necessary to provide users with the services on the Website, Painless Solution may provide its personal information to third parties working on behalf of or with Painless Solution to provide those services to users so that Painless Solution can communicate with users maintain the Website. Generally, these contractors do not have an independent right to disclose this information, however, certain contractors who provide services on the Site, including providers of online communication services, have the right to use and disclose personal information collected in connection with the provision of those services in accordance with their own privacy policies.

The Painless Solution may update or modify this Privacy Policy at any time with or without notice. In the event that there is a material change in the way The Painless Solution treats a user’s personal information, The Painless Solution will display a notice on the Site or send users an email. The Painless Solution’s current privacy policy applies to all information that the Painless Solution has about users and their user account.